Mark a custom sent
Tick a custom as Sent once you sent it to the fan, with its locked price if it went as a locked message.
What it's for
When you send a custom video (or the call or the item) to the fan, you mark the request Sent. That is the "Sent" box of the customs sheet. Everyone then sees it is done, and the creator sees "Moved to Sent." in their portal.
You can mark requests sent for the creators assigned to you, and for requests a manager assigned to you.
Before you start
- You're signed in as a Manager.
- Your account is linked to your Infloww employee and you are assigned to the creator in Infloww. An administrator does both.
- The request is Approved, In progress or Ready. A Submitted request must be approved first (by a manager, an administrator or the creator).
Steps
Open the To send tab
In the menu on the left, click Operations → Requests, then the To send tab. It lists the Approved, In progress and Ready requests for your creators, the soonest due first.
Click Mark sent
Click Mark sent on the request's row. (You can also open the request and click Mark sent under its title.) A window opens: Mark this custom sent?, with the request's name.
Add the locked price (optional)
If you sent it as a locked message, type its price in Sent locked for (optional), for example
150. If a locked price was typed when the request was made, it is already filled in ("Saved as
$150.00. Change it if you sent it for a different price."). Leave it empty if it wasn't locked.
For a Physical item, the window is Mark this item sent?: it asks for the Carrier and the Tracking number instead of a locked price (see Ship a physical item).
Confirm
Click Mark sent in the window (or Cancel). While it saves, the button says Saving….
What you should see
- A message at the bottom right: Marked sent.
- The status is now Sent. The request leaves the To send tab.
- On the request page, Sent shows when and by whom.
- History shows, for example, "Approved → Delivered · Sent to the fan (locked for $150.00)".
- With a locked price, Locked message says Sent, waiting for unlock. An administrator records when the fan unlocks it.
If it doesn't work, a message explains why:
| Message | What it means |
|---|---|
| This request has to be approved before it is sent. | It is still Submitted. Wait for a decision. |
| This request was already sent. | Someone marked it sent already. |
| Someone updated this request. Reload and try again. | Someone changed it while you looked. Reload the page. |
| Enter the locked price in USD with at most two decimals. | Type a number like 150 or 149.99. |
Test checklist
Good to know
Made a mistake?
Only an administrator can undo Sent. They move the request back to Ready and write why.
Locked messages
The tip and the locked message are counted apart. Tip paid is only about the tip, so a fan who paid the whole tip shows Paid even while the locked message is still waiting to be unlocked.