How pay is calculated

What it's forCopy Anchor Link

This page explains how the app works out each weekly payment, so you can check the numbers on Payroll by hand. Every rule here is something a tester can confirm.

Before you startCopy Anchor Link

• You know where pay rules are set: Pay rules.
• You know how to generate a week and edit a payment: Payroll.

The rulesCopy Anchor Link

Who gets a payment lineCopy Anchor Link

Everyone whose status is Active or Onboarding, whose hire date is on or before the Sunday of the week, and whose termination date (if any) is on or after the Monday. People without a login are included.

Someone Terminated gets a line for the week their termination date falls in, and none after it. A Terminated profile with no termination date gets no line, so always fill in the date.

The weekCopy Anchor Link

A payroll week runs from Monday to Sunday, New York time.

Which rate countsCopy Anchor Link

• Hourly rate, commission and weekly salary: the rule in force on the Monday of the week. A raise that starts on a Wednesday counts from the next week.
• Pay per post: the per-post rate in force on each day a post was logged.
• No rule means $0 for that part.
• Only commission rules for All creators count. A commission for one creator is ignored for now.

Each part of the paymentCopy Anchor Link

Amount due = hourly pay + commission + post pay + weekly salary + other pay + bonus + monthly bonus − deduction, rounded to the cent. It is never below $0.00.

Commission baseCopy Anchor Link

From the first week of the current commission setting (Settings → Payroll), commission is paid on net sales:

• Infloww: the net of the sales Infloww credited to the chatter that week, counting only the sale types checked in Settings → Payroll (by default Messages and Tips). Subscriptions and posts don't count unless they are checked.
• Shift schedule: sales Infloww credited to nobody (counted types only) go to the chatters scheduled on that creator page at the time of the sale, on Operations → Shift Schedule. With two or more chatters on the page and shift, the sale is split equally; any leftover cent goes to the first by name. A sale Infloww credited to someone is never moved.
• Manual: credit lines a manager or administrator added on People → Sales credits, for sales nobody was credited with. A line can be negative to take sales off.
• Reversed: credited or scheduled, counted sales that were undone or are being returned. They are taken off.

Commission base = Infloww + Shift schedule + Manual − Reversed, never below $0.00.

Weeks before the first commission setting keep the old rule: commission on gross sales (before the platform's fee), every sale type.

Under the name on each payroll line with a commission rate, a second grey line shows the basis, for example "Commission on net (Messages, Tips) · Infloww $1,600.00 · Shift schedule $300.00 · Manual $50.00 · Reversed −$80.00". Shift schedule, Manual and Reversed only show when they are not zero. Older lines read "Commission on gross". Click Details at the end of that line to see where the base comes from, by day, creator and source (Infloww, Shift schedule or Manual), with "Split 2 ways" when a sale was shared. The window shows current figures; an approved or paid line keeps the amounts it was approved with.

A worked exampleCopy Anchor Link

Jane Example is a Chatter with an hourly rate of $10.00/h and a 5% commission.

On the payroll line, the grey text under her name reads "20h $200.00 · Commission $76.00" and then "Commission on net (Messages, Tips) · Infloww $1,600.00 · Reversed −$80.00". The Bonus / deduction column reads "+$25.00 −$5.00", and Amount due is $296.00.

If a manager then adds a $50.00 credit line for her on People → Sales credits while the week is Pending, her base becomes $1,570.00 and her commission $78.50.

If Infloww credited nobody with a $250.00 gross ($200.00 net) tip on a page where she and one other chatter were scheduled at that time, each gets $100.00 under Shift schedule, and her base grows by $100.00.

If her deduction were $400.00 instead, the total would be below zero, so Amount due shows $0.00.

StatusesCopy Anchor Link

Each payment line has a status:

Once a week is generated, its badge follows the lines: Week open (any line still Pending), Week approved (nothing Pending, some Approved) and Week complete (every line Paid or Skipped).

What "Refresh calculations" changesCopy Anchor Link

• People who became eligible get a new Pending line.
• Pending lines are worked out again with the current rules (rates as of the Monday, commission from Infloww and the sales credit lines, posts, weekly salary). The hours, other pay, bonus and deduction you typed are kept.
• Monthly bonuses of closed months that are not paid yet are added to the person's first Pending week that starts after the close. A bonus is added once only.
• Approved, Paid and Skipped lines are not touched.
• Lines are never deleted.

Test checklistCopy Anchor Link

• A person linked to Hubstaff with 3 hours on Monday and 1.5 hours on Wednesday gets 4.5 hours after Generate payroll.
• Recreate the worked example on a made-up employee (hourly $10.00, 20 hours, bonus 25, deduction 5, no commission): Amount due is $220.00.
• A deduction larger than everything else gives Amount due $0.00, never a negative number.
• Raise the hourly rate starting on the Wednesday of a week, then Refresh calculations for that week: the line still uses the old rate (the Monday's rate).
• After typing hours and a bonus on a Pending line, Refresh calculations keeps them.
• An Approved line doesn't change when you Refresh calculations, even after a rate change.
• A Skipped line is not counted in Total due.
• Close a month on Monthly sales, then Generate payroll for the next week: the chatter's Amount due goes up by their bonus, and generating again doesn't add it twice.
• An Approved week doesn't get a monthly bonus added.
• A chatter's line in a week under a commission setting reads "Commission on net (…)" with the counted types, and their base is about 80% of their credited gross for those types.
• Subscriptions credited to a chatter don't raise their commission when only Messages and Tips are counted.
• A sale Infloww credited to nobody, made during a shift where one chatter is scheduled on that page, shows under Shift schedule for that chatter after Refresh calculations; with two chatters it is split in half (an odd cent goes to the first by name).
• A sale made exactly when a shift ends (for example 11:00 AM) goes to the next shift's chatters.
• Details on a commission line lists the base by day, creator and source.
• Adding a credit line on People → Sales credits for a Pending week changes that chatter's commission right away; voiding it changes it back.
• Someone hired after the Sunday of the week gets no line for that week.
• A person with status Inactive gets no line.
• A Terminated person whose termination date is inside the week gets a line for that week, and no line the week after.
• Someone on a $700 weekly salary hired on the Wednesday of a week gets $500.00 of weekly salary for that week (Wednesday to Sunday, 5 of 7 days), and the full $700.00 the week after.

Good to knowCopy Anchor Link