Sales credits
Credit a chatter with net sales Infloww gave to nobody, or take sales off, while the week is Pending.
What it's for
Chatter commission is worked out from the sales Infloww credits to each chatter. Infloww often credits a sale to nobody, so a chatter can miss commission they earned. People → Sales credits lets you add a credit line: an amount of net sales (after the platform's fee) for one chatter, one day and a reason. Their commission follows right away.
The page shows sales only. It never shows anyone's rate or pay.
Before you start
- You're signed in as an Administrator or a Manager.
- You know the chatter, the day of the sales, the net amount and why. Net is the amount after the platform's 20% fee: $100.00 of sales is $80.00 net.
- The chatter's payroll line for that week is still Pending (or payroll isn't generated yet).
Steps
Open the page
In the menu on the left, click People → Sales credits. The title is Sales credits.
Choose the week
The current week shows first, for example "Oct 19 – Oct 25, 2026", with "Monday–Sunday · New York time". Use the Previous week and Next week arrows, or pick any date in Jump to week. This week brings you back.
Check the credited net sales
The Credited net sales table has one row per chatter with a commission rate that week: Infloww (what Infloww credited them), Manual (your credit lines), Reversed (undone or returned sales, taken off), Commission base and their Payroll line status (Pending, Approved, Paid, Skipped, or Not generated). Above the table, on the right, you see which sales count, for example "Commission on net (Messages, Tips)".
Use All chatters to show one chatter only.
Add a credit line
Click Add credit. In the Add a credit line window, fill in:
- Chatter: only chatters whose week is still open are listed;
- Sale date: a day inside the week;
- Net amount ($): for example 50 or 50.25. Type a negative amount, such as -20, to take sales off;
- Creator (optional): the creator account the sales were on;
- Reason: shown in the history, for example which shift or chat it was.
Click Add credit.
Void a line
In Credit lines, click Void on the line. The pop-up asks Void this credit line?. Click Void line. The line stays in the list, crossed out, with the badge Void.
What you should see
- After adding: a message such as "$50.00 credited to Jane Example." The line appears in Credit lines with the date, chatter, creator, amount, reason and your name. The chatter's Manual and Commission base go up by the amount.
- After voiding: the message Credit line voided. and the amounts go back.
- If payroll is generated for the week, the chatter's Pending payroll line changes at the same time.
- A week where every payroll line is approved or paid shows This week is approved, and nothing can be added or voided.
- A week with no chatter to credit shows No chatters to credit this week.
Test checklist
Good to know
- A sale Infloww already credited to someone should not be credited again here: fix the crediting in Infloww instead.
- Lines are never deleted, only voided, and every add and void is recorded.
- How the base turns into pay: How pay is calculated.