Heights AnalyticsGuides

Heights AnalyticsGuides

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Posting Social accounts and VAs Scheduling Scheduling tasks Content requests Submit a content request Approve or decline a request Assign and move a request on Request payments and refunds Request files Ship a physical item Staff requests My requests Shift Schedule Calendar Calendar events

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Operations

Approve or decline a request

Decide on a new content request, see what the creator decided in their portal, and reopen a declined request.

What it's for

A new request stays Submitted until someone decides. An administrator or a manager can approve or decline it. If the creator has a login for the creator portal, they can approve or decline it too. Whoever decides first wins. A declined request can be reopened by an administrator so it can be decided again.

Before you start

You're signed in as an Administrator.
There is a request with the status Submitted (see Submit a content request).
To test the creator's side, the creator needs a creator login linked to their account (see Creator logins), and you need the Creator test account (the owner shares these privately).

Steps

Open a request waiting for a decision

Click Operations → Requests. The Needs review tab lists the Submitted requests. Click one.

Check whether the creator can still decide

Under what the fan asked for:

"Waiting for the creator's decision. They see this request in their portal and can approve or decline it." means the creator has a portal login and hasn't decided yet.
Nothing is shown when the creator has no portal login. Only the agency decides.

For a Custom video, a yellow warning above what the fan asked for means the tip doesn't match the model's price on the Price sheet and FAQ: the tip is below the model's custom video minimum, the model doesn't offer custom videos, they need approval, or the model has no custom video price. It is only a warning; you still decide.

Approve the request

In the Approve or decline card ("The submitter sees your decision and note."), you can add a Note. Click Approve.

Or deny it

Write the reason in Note (it is required when declining, at least 3 characters). Click Decline.

See what the creator decided

When the creator decides first, the request page shows a box Creator approved or Creator declined, with their name, the time and, for a decline, their reason. The status is already Approved or Declined, and the Approve or decline card is gone.

Reopen a declined request

A Declined request has a Reopen card: "Moves the request back to Submitted so the creator or a reviewer can decide again." (or "so a reviewer can decide again." when the creator has no portal login).

Add a Note (optional) and click Reopen request. The button says Reopening… while it saves.

What you should see

Approve: the message Request approved., the status Approved, and in History "Accepted." (or "Accepted:" followed by your note).
Decline: the message Request declined., the status Declined, and in History "Declined:" followed by your note.
A creator's decision: in History, "Creator approved." or "Creator declined:" followed by their reason, under the creator's name.
Reopen: the message Request reopened., the status Submitted again, the creator's earlier decision cleared, and in History "Reopened." (or with your note). The creator can decide again.

Test checklist

Decline with an empty note, or one of only 2 characters, shows Say why it is declined. and nothing changes.
Approve works without a note.
After a decision, the Approve or decline card is gone and the request leaves Needs review.
Signed in as the creator, approve the request in the creator portal. Back as an administrator, the page shows Creator approved with their name and time, the status is Approved, and the list says Creator approved under the status.
The creator declines with a reason: you see Creator declined with that reason, the status is Declined, and the Reopen card appears.
Whoever decides first wins: approve a request while the creator has it open; when the creator then clicks Approve request, they get "Your agency already approved this request."
Reopen a declined request: it goes back to Submitted, "Waiting for the creator's decision…" shows again (for a creator with a login), and the Approve or decline card is back.
The Reopen card shows only on Declined requests, never on Cancelled ones.
Signed in as a Manager, the request page has Approve or decline but no Reopen card.
A Custom video request with a tip below the model's custom video price shows a yellow warning above what the fan asked for. You can still approve it.

Good to know

If two people decide at nearly the same time, the second one sees "This request was already approved.", "Declined requests are final." or "Someone updated this request. Reload and try again." Reload the page to see the decision that won.

The creator's own steps are in the Creator guide. Nobody is emailed about decisions yet: check the request's History.

Submit a content request

Record a custom video, video call or physical item a fan bought: the tip, the locked price, the dates and reference files.

Assign and move a request on

Pick who looks after a request, move it to In progress and Ready, mark it Sent, undo Sent, or cancel it.

On this page

What it's for Before you start Steps Open a request waiting for a decision Check whether the creator can still decide Approve the request Or deny it See what the creator decided Reopen a declined request What you should see Test checklist Good to know