Send a request
Ask for time off, a schedule change, equipment, a payroll answer or anything else.
What it's for
My requests is where you ask the team for something: days off, a change to your hours, a new laptop, an answer about your pay, or anything else. An administrator or a manager reviews it and approves or denies it.
Before you start
- You're signed in as a Scheduler.
Steps
Open My requests
In the menu on the left, click Operations → My requests. The title is My requests, with the line Time off, schedule changes, equipment and anything else you need from the team.
Start a new request
Click New request. A panel opens on the right of the page: New request, with the line Admins and managers review it. You can edit or cancel it until it is decided.
Choose the type
In Type, pick Time off (the default), Schedule change, Equipment, Payroll question or Other.
Give it a title
Type a short Title, for example "Dentist on Friday". 3 to 120 characters.
Choose the days (Time off and Schedule change only)
Choose First day (ET) and Last day (ET). For less than a full day, tick Part of a day only and type the number of Hours, for example 4 or 2.5.
Add details
Type in Details (optional). For Other, the box is called Details and you must fill it in. Up to 2,000 characters.
Send it
Click Submit request at the bottom of the panel (or Cancel to close it). The button shows Saving… for a moment.
What you should see
- The request's own page opens. Its status is Submitted.
- Its History says Submitted., or for dated requests the days, for example Submitted for 2026-10-25 → 2026-10-27.
- Back on My requests, the request is at the top of the list, with its type, When (for example Oct 25, 2026 – Oct 27, 2026, with · 4 h for part of a day, or — for types without dates), its status and when you sent it.
The rules
- Time off must start tomorrow or later. Today or a past day gives Request time off at least one day ahead.
- A Schedule change can start up to 30 days in the past. Earlier gives That is more than 30 days ago.
- The last day must be on or after the first day: The last day must be on or after the first day.
- A request can cover at most a year: Keep it under a year.
- Hours must be from 0.25 to 24: Enter hours between 0.25 and 24.
- Other needs details: Describe what you need.
- Missing days: Choose the first day. or Choose the last day.
Test checklist
Good to know
- The reviewers get an email about your request, and you get one when it is approved or declined (unless your agency switched these emails off). Reviewers also see it in their own list. If it's urgent, tell an administrator or your manager directly too.
- Approving a request doesn't change your pay or your scheduling tasks by itself. Approved Time off shows on your calendar.
- For time off and schedule changes, reviewers also see the scheduling tasks you have on those days, so they can plan cover.